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How fangwin888 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, use DANA, OVO, or GoPay to manage your wallet, or browse our lobby on your phone.

Account data protectedE-wallet details handled securelyYour rights, clearly statedContact us to request changesAvailable where local law permits
fangwin888 How fangwin888 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data, reach our support team directly through any of the channels below. We aim to respond to data requests within a reasonable period. Have your account details ready so we can verify your identity before making any changes to your record.

Live Chat Open the live chat widget in your account dashboard any time you need to raise a data query. Our team will ask for your account ID to verify you before acting on any request.
Email Support Send your privacy request to our support email address listed in your account settings. Include your registered phone number and a brief description of what you need changed or removed.
In-App Help From the fangwin888 mobile browser, go to Account then Help to submit a data request directly. This path keeps your request tied to your session and speeds up identity verification.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data doesn't sit in one place unguarded. Here is how we keep it controlled, from the moment you log in from Palembang or anywhere else in Indonesia, to the moment a withdrawal clears back to your OVO or GoPay wallet.

Cookies and Session Tracking

We use cookies to keep your login session active across page loads. You can clear cookies in your browser at any time; doing so will log you out and reset saved preferences on your next visit.

Account Security and Access

Your password is stored as a hashed value — we cannot read it ourselves. OTP verification is required when logging in from a new device or browser, adding a layer of identity confirmation before your wallet is accessible.

Data Retention and Deletion

Transaction data is held for as long as required under applicable regulations. If you close your account, we remove profile data that is not subject to a legal hold. You can request a summary of what we retain at any time.

Who to Contact for Changes

Data correction requests go to our support team via live chat or email. We verify your identity first, then update or remove the relevant record. Changes to wallet-linked data like your DANA number require additional confirmation.

Common Questions About Your Data and Rights

These are the questions we hear most from Indonesia accounts when it comes to how personal data is handled. If yours is not listed, reach us through live chat or the in-app help path.

We collect your name, phone number, email address, and account credentials on registration. Device identifiers and IP address are also logged when you access the platform.

We store the wallet identifier and transaction reference needed to process your deposit or withdrawal. We do not store your e-wallet PIN, full account password, or payment credentials.

Yes. Contact our support team via live chat or email, verify your identity with your registered phone number, and we will provide a summary of the data currently held on your account.

Submit a deletion request through live chat or the in-app help section under Account. We will remove data not subject to a legal retention obligation after verifying your identity.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions you start. We do not sell your data. Disclosures to authorities happen only where required by applicable law.

OTP verification is required when you access your account from a new device or browser. All data moving between your phone and our platform is protected with SSL encryption during the session.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.