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Terms and Conditions for fangwin888 Accounts

These terms set out what you agree to when you open and use a fangwin888 account — including how deposits via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessFair use policy appliesChanges notified via account
fangwin888 Terms and Conditions for fangwin888 Accounts
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you believe your account has been affected by a rule you didn't understand, reach out through one of the channels below. We respond to terms-related queries as a priority. Always include your registered account ID and the wallet type you're using — DANA, OVO, or GoPay — so we can trace the relevant transaction record.

Live Chat Start a chat directly from your account dashboard. Mention your account ID and the specific clause or transaction you want us to clarify for a faster response.
Email Support Write to our support address with your account details and the terms question attached. We aim to reply with a specific answer, not a generic redirect.
In-Account Help The help section inside your account links directly to the current version of these terms. If something changed since you last read it, the updated copy is always there.
HOW WE ENFORCE THIS

Account Security, Data and Your Rights

These terms aren't just a legal formality — they describe how we actually manage your account data, keep your wallet details safe, and handle requests to change or close your account. Here's what that looks like in practice.

Wallet Data Handling We store your DANA, OVO, or GoPay details only as needed to process your transactions. We don't share wallet account numbers with third parties outside of payment processing.
Account Access Control Your login credentials are yours alone. We never ask for your password via chat or email. If you suspect unauthorised access, contact support immediately and we'll freeze the account pending review.
Data Retention Policy We keep transaction records and account data for the period required by our operational obligations. You can request a summary of what we hold by contacting support with your account ID.
Requesting Account Changes To update your registered wallet, change your contact details, or close your account, submit a request through live chat or email with identity verification. Changes take effect after we confirm your identity.

Questions About These Terms, Answered

Below are the questions we get most often about how these terms work, what they mean for your account, and how to act on them.

Yes. Any deposit made via GoPay, DANA, or OVO is covered by these terms. The specific conditions around wallet deposits are outlined in the account funding section of the full terms document.

We don't change terms without notification. When an update is made, you'll see an alert in your account or receive a message to your registered contact. Continuing to use the account means you accept the update.

We review each case individually. If it's a first-time, low-impact issue, we'll contact you before taking action. Serious or repeated breaches may result in account suspension while we investigate.

The current version is always available inside your account under the help section. It's updated automatically whenever a change is made, so what you read there is always the live version.

The core terms are the same across Indonesia. However, access to specific features depends on whether they're permitted under the laws in your area. We recommend checking local eligibility before using any feature.

You can submit a data request through live chat or email. We'll tell you what we hold and the timeline for deletion, subject to any retention obligations we're required to follow.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.